Frequently Asked Questions
VIP Membership Overview
What is the Callhoover VIP Membership and who is it for?
The Callhoover VIP Membership is a home service plan designed for homeowners in Southeast Michigan who want added value, priority service, and routine maintenance for their HVAC, plumbing, and electrical systems. Members receive exclusive benefits such as waived call-out fees during business hours, annual inspections, discounts on repairs, and priority scheduling. Note: The membership is non-refundable and best suited for homeowners seeking ongoing maintenance and cost savings; those needing only one-time service may not benefit as much. Source
What services and benefits are included in the VIP Membership?
The VIP Membership includes:
- call-out fee during normal business hours (Mon–Fri 7am–6pm, Sat 7am–4pm; diagnosis/troubleshooting fee may apply)
- Bi-annual HVAC inspections (annual furnace and AC inspections)
- Priority scheduling and preferred service availability
- Complimentary plumbing and electrical inspections upon request
- 10-year parts and labor warranty (must maintain membership)
- Discounts: 10% off all repairs, 50% off humidifier pads, 25% off refrigerant charge, 50% off level 1 troubleshooting, 50% off whole home surge protection
- Annual water heater flush, 2 free unclogs per year (not main drain), annual drain camera inspection
- Annual safety inspections for plumbing, electrical, and HVAC
- Free whole home surge protector with service upgrade/replacement, 0 off service upgrade/replacement
- Annual testing of smoke/CO alarms and GFCI receptacles, 10% off alarm installs
Note: Some benefits have specific eligibility requirements and exclusions (e.g., unclogs do not apply to main drain, tankless flush requires isolation valve kit). Source
What are the eligibility requirements and limitations for VIP Membership benefits?
Eligibility and limitations include:
- call-out fee applies only during normal business hours (Mon–Fri 7am–6pm, Sat 7am–4pm); after-hours service incurs a fee
- Diagnosis/troubleshooting fees may still apply
- 10-year parts and labor warranty is valid only while membership is active and applies to parts/labor provided by Hoover
- VIP Membership is non-refundable
- Some discounts require specific equipment (e.g., tankless water heater flush requires isolation valve kit)
Note: Detailed limitations not publicly documented; ask sales for specifics. Source
Pricing & Plans
How is VIP Membership pricing determined and are there discounts available?
VIP Membership pricing is based on a job-cost system, ensuring transparent and fair pricing. Members receive a 10% discount on services, priority scheduling, and loyalty credits. Flexible financing options are available for larger projects. Note: Exact membership fee is not publicly listed; contact Callhoover for current rates. Source
Are there any fees for service calls with VIP Membership?
VIP Members pay
call-out fees during normal business hours (Mon–Fri 7am–6pm, Sat 7am–4pm). Normal dispatch fees are for non-members. Diagnosis/troubleshooting fees may still apply. After-hours service calls are subject to an additional fee. Source
Features & Capabilities
What types of inspections are included in the VIP Membership?
VIP Members receive annual furnace and AC inspections, annual plumbing safety inspection, annual drain camera inspection, annual water heater flush, and annual electrical safety inspection. Complimentary plumbing and electrical inspections are available upon request. Note: AC inspections require outdoor temperatures of at least 60°F. Source
What repair and maintenance discounts do VIP Members receive?
VIP Members receive 10% off all heating, cooling, plumbing, and electrical repairs, 50% off humidifier pads, 25% off refrigerant charge, 50% off level 1 troubleshooting, and 50% off whole home surge protection. Some exclusions apply (e.g., plumbing repair discount does not apply to sewer and drain). Source
What warranty coverage is provided with VIP Membership?
VIP Members receive a 10-year parts and labor warranty on work performed by Hoover, valid only while the membership is active. The warranty applies to parts and labor provided by Hoover under the membership plan. Membership must be maintained to remain eligible. Source
What additional perks are included in the VIP Membership?
Additional perks include two free unclogs per year (not main drain), 50% off tankless water heater flush (with isolation valve kit), free whole home surge protector with service upgrade/replacement, 0 off service upgrade/replacement, annual testing of smoke and carbon monoxide alarms, and annual testing of GFCI receptacles. Source
Customer Experience & Reviews
What do customers say about the VIP Membership and Callhoover's services?
Customers report positive experiences with Callhoover, highlighting professionalism, responsiveness, and the convenience of having multiple home service needs addressed by one provider. For example, Michelle Spurlin stated, "Chris was amazing! Very professional, personable and knowledgeable... I did sign up for the VIP, Hoover will do all my plumbing needs! I highly recommend Hoover!" (June 2024). The company maintains a 4.8 Google Rating. Note: Some customers may find the membership less valuable if they do not require regular maintenance or multiple services. Read more reviews
Support & Implementation
How do I join the VIP Membership and start using the benefits?
You can join the VIP Membership by contacting Callhoover online or by phone. Once enrolled, you can immediately schedule inspections, request priority service, and access discounts. For more information or to join, visit the VIP Membership page or call 586-474-5832. Note: Membership is non-refundable; review all terms before enrolling.
How easy is it to schedule service or request inspections as a VIP Member?
VIP Members receive priority scheduling and can request inspections or service online or by phone. Technicians arrive with fully stocked vehicles, often completing repairs or maintenance on the first visit. Note: Service availability may be limited during peak periods; schedule in advance when possible. Source
Competition & Comparison
How does Callhoover's VIP Membership compare to generic home service plans?
Compared to generic home service plans, Callhoover's VIP Membership offers:
- Waived call-out fees during business hours (vs. standard fees)
- 10-year parts and labor warranty (while membership is active)
- Comprehensive coverage across HVAC, plumbing, and electrical
- Priority scheduling and loyalty credits
- Discounts on repairs and maintenance
Generic plans may not include all service areas or offer as many discounts. Note: Callhoover's plan is best for homeowners needing regular maintenance; those seeking only one service type may find a specialized provider more suitable. Source
